Privacy Policy booqie
booqie prioritises the security and confidentiality of every user's personal information. This Privacy Policy explains in detail how we collect, process, store and protect your data throughout your use of our platform.
Our Commitment
Protecting Your Data is Our Priority
booqie applies the latest industry security standards to ensure your personal information remains safe and is handled with full integrity.
High-Grade SSL Encryption
All data transmitted between your device and booqie's servers is protected by 256-bit SSL encryption, ensuring no third party can intercept your information while in transit.
No Data Sharing Without Consent
booqie does not sell, rent or share your personal information with third parties for marketing purposes without your explicit consent. Your data belongs to you.
User Control Rights
You have the full right to access, correct, or request deletion of your personal information stored in our systems, subject to applicable legal requirements.
Secure Data Storage
Data is stored on servers equipped with strict access controls, intrusion detection systems, and regular backup procedures to ensure the availability and integrity of your information.
International Licensing Compliance
As a platform operating under international licensing, booqie complies with the privacy and data protection requirements set by the relevant regulatory bodies.
24/7 Privacy Support
Our support team is available to assist with any queries related to your privacy and data protection at any time via live chat and email, in Malay and English.
⚖️ Important Note: By registering an account or using booqie's services, you are deemed to have read and agreed to the terms set out in this Privacy Policy. Please read this document carefully before continuing to use the platform.
1. Definitions and Scope of This Privacy Policy
This Privacy Policy is issued by booqie ("we", "platform" or "booqie") and applies to all users who register or use our online casino and sports betting platform accessible through the booqie website.
This Policy explains our practices regarding the collection, processing, storage, disclosure and protection of personal information that you provide to us or that we collect automatically when you use booqie's services.
Key terms:
- Personal Information refers to any data that can be used to identify you directly or indirectly, including your name, email address, mobile phone number, MyKad number, and financial account information.
- Processing covers all operations carried out on personal information, including collection, storage, use, disclosure, transfer and deletion.
- User refers to any individual aged 21 years and above who registers or uses the booqie platform.
2. Information We Collect
booqie collects your personal information through two main methods: directly from you and automatically through your use of the platform.
2.1 Information You Provide Directly
- Full name and date of birth as part of the identity verification process
- An active email address and mobile phone number for communication purposes
- Identity card number (MyKad) or a valid identity document to fulfil Know Your Customer (KYC) requirements
- Payment account information including e-wallet details (Touch 'n Go eWallet, Boost), DuitNow account, and crypto-related information (USDT, BTC, ETH)
- History of deposit and withdrawal transactions carried out through the platform
- The content of your communications with our customer support team
2.2 Information Collected Automatically
- IP address and geolocation information based on that IP address
- Device type, operating system and web browser version used
- Browsing activity within the platform including pages visited and time spent
- Session and login data including the date, time and duration of each login
- Cookie information and device identifiers
🔒 Age Verification: booqie collects date of birth and identity document information to ensure all users are at least 21 years of age. This is a legal obligation that cannot be bypassed.
3. Purpose of Using Your Data
booqie uses the personal information collected solely for legitimate purposes related to the provision of our services. The following are the main purposes for which that data is used:
- Account Management: Creating, verifying and maintaining your user account on the booqie platform
- Transaction Processing: Processing deposits and withdrawals through your chosen method, including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, and cryptocurrency
- KYC and AML Compliance: Meeting Know Your Customer and anti-money laundering requirements in line with our international licensing obligations
- Platform Security: Detecting and preventing fraud, unauthorised access, and activities that violate our Terms & Conditions
- Customer Support: Providing technical assistance and responding to your queries through our 24/7 support channels
- Service Communications: Sending important notifications relating to your account, transactions, policy updates, and bonus information you are eligible to receive
- Platform Improvement: Analysing usage patterns in aggregate and anonymised form to improve service quality and user experience
- Responsible Gambling: Monitoring gameplay patterns to identify the need for responsible gambling intervention where necessary
4. Data Retention Period
booqie retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations.
Generally, account and transaction records are retained for a period sufficient to comply with auditing requirements, dispute resolution, and regulatory compliance. After that period, data will be securely deleted or anonymised.
If you close your account, we may retain certain information required for legal purposes or the settlement of pending transactions.
5. Sharing Information with Other Parties
booqie does not sell or rent your personal information to any third party. However, in certain circumstances, we may need to share your information with the following parties:
- Payment Service Providers: E-wallet providers, banks, and payment processing services that handle your financial transactions related to deposits and withdrawals
- Game Software Providers: Licensed game studios that supply games to our platform, on a limited and necessary basis only
- Regulatory Bodies: Licensing authorities and relevant regulatory bodies when required by law or as a condition of licensing
- Law Enforcement Agencies: Where required by a court order, warrant, or lawful request from the relevant authorities
- Independent Auditors: Audit and compliance firms engaged to verify the accuracy and integrity of our operations, subject to strict confidentiality agreements
All data sharing is carried out on a strictly need-to-know basis, with appropriate contractual safeguards in place to ensure that receiving parties protect your information to a standard equivalent to our own.
6. Data Security Measures
booqie implements multiple layers of technical and organisational protection to keep your personal information secure:
- Data encryption during transmission using TLS/SSL protocols
- Data encryption at rest for sensitive data
- Strict role-based access controls for internal staff
- Two-factor authentication (2FA) available for user accounts
- Continuous monitoring to detect suspicious activity
- Regular security audits by independent third parties
- Established incident response procedures
💡 Shared Responsibility: While booqie takes comprehensive steps to protect your account, you are also responsible for keeping your password confidential and not sharing your login details with anyone.
7. Your Rights Regarding Personal Data
As a booqie user, you have the following rights regarding your personal information, subject to applicable legal limits:
- Right of Access: You may request a copy of the personal information we hold about you
- Right of Rectification: You may request that we correct information that is inaccurate or incomplete
- Right of Erasure: In certain circumstances, you may request that we delete your personal information
- Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances
- Right to Object: You may object to the processing of your information for direct marketing purposes
- Right to Data Portability: You may request your data in a machine-readable format
To exercise any of the above rights, please contact our customer support team. We will process your request in accordance with established procedures and inform you of the outcome within a reasonable timeframe.
8. Cookies and Tracking Technologies
booqie uses cookies and similar technologies to improve platform functionality and user experience. There are several types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collect anonymous information about how users interact with the platform for improvement purposes.
- Functional Cookies: Store your preferences such as language and display settings to make repeat visits easier.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the booqie platform.
9. Links to Third-Party Websites
The booqie platform may contain links or references to third-party websites that operate independently from us. This Privacy Policy does not apply to those websites. booqie is not responsible for the privacy practices or content of any third-party website.
We encourage you to read the privacy policy of any third-party website you visit before providing your personal information to them.
10. Privacy Policy Amendments
booqie reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology developments.
Any material changes will be communicated to you via a notification in your account or through your registered email. The effective date of the latest version of this policy will always be displayed at the top of this document.
Continued use of the booqie platform after notification of changes constitutes your acceptance of the updated Privacy Policy.
11. How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, you can reach our team through the following channels:
- Live Chat: Available 24/7 directly within your account
- Email:
- Support Languages: Malay and English
We are committed to responding to every privacy-related enquiry carefully and professionally. Our team is ready to help you understand your rights and resolve any concerns you may have.
FAQ
Privacy Policy FAQs
Answers to questions frequently asked by booqie users regarding data protection and privacy.
During registration, booqie requires your full name, email address, mobile phone number, date of birth, and password. To complete the KYC verification process and enable financial transactions, you will also need to submit a copy of your MyKad or a valid identity document. These are standard requirements we follow based on our international licensing obligations.
booqie does not sell or rent your personal information to third parties for marketing purposes. We only share data when necessary, such as with payment service providers to process your transactions, with regulatory bodies when required by law, and with independent auditors for compliance purposes. All data sharing is accompanied by strict contractual safeguards.
You can submit a data deletion request by contacting our support team via live chat in your account or by email at [email protected]. Please note that the right to deletion may be subject to certain limitations, particularly where data must be retained to meet legal requirements, regulatory compliance, or the settlement of pending transactions.
The data retention period depends on the type of information and the applicable legal requirements. Account and transaction records are retained for as long as necessary to meet regulatory compliance and auditing requirements. If you close your account, certain data may still be kept for a period prescribed by law before being securely deleted or anonymised.
If you suspect suspicious activity on your account, contact our support team immediately via 24/7 live chat available in your account. You can also email us at [email protected]. We recommend you change your password immediately and enable two-factor authentication if you have not already done so. Our security team will investigate and take the appropriate action.
booqie may use your contact information to inform you about promotions and bonuses related to your account, based on the consent you provided during registration. You can opt out of receiving such marketing communications at any time through your account settings or by contacting our support team. We will not use your data for third-party marketing without your explicit consent.
Join booqie Today
Start Playing Safely
The booqie platform is built with data security as a priority. Register your account and enjoy a wide range of casino games and sports betting, knowing that your personal information is fully protected.
This platform is for users aged 21 and above only. Please gamble responsibly.